We work to know the tire customer inside and out. We translate this knowledge into actionable intelligence for franchised automobile dealers, ultimately identifying opportunities that will help increase sales and customer satisfaction.
We do this by working with our partners on every aspect of their business, from channel analysis and strategy to delivery and support to training and sales. Then we take a quick lunch and do it again.
From the price of rubber to the industry landscape facing the dealer channel, we tirelessly examine the tire and auto industries and translate our research into actionable intelligence for dealers.
We know the tire customer. From economic conditions to consumer attitudes and behavior, we gain proprietary insight into today's tire buyers and cultivate strategies to reach them.
Our optimized network of 36 distribution centers gives 98% of dealers in the continental United States same-day or next-day delivery. Many dealers receive two deliveries per day.
By maintaining 99.99% uptime, we give dealers unwavering access to the sophisticated yet easy-to-use ordering portal.
Dealers have different needs depending on their region and other factors, and we tailor each dealer's inventory mix to the unique customer traffic they receive. We also buffer dealers against product shortages with an industry-leading 99+% fill rate.
This provides dealers with daily replenishment of their tire inventory, allowing them to spend less time ordering tires and more time selling them.
Program Management manages key accounts and is essential to ensuring the continued success of our tire programs.
Submitting warranty claims can be labor intensive and time consuming. We take the burden off of dealers by processing claims ourselves, more than 3,000 times this year alone.
More than 40 specialists are committed to making dealers' lives easier, offering assistance with products, delivery, warranty, and anything else dealers need.
Dedicated Brand Managers and an in-house creative agency provide dealers with marketing materials, promotions and incentives, and other resources to promote sales.
A sales force of more than 400 regional managers and account managers builds and nurtures relationships with dealers, keeping in constant contact to help them identify opportunities and accomplish goals.
With more than 100 developers, network engineers, help desk, and system maintenance experts, our skilled IT team effectively employs technology to achieve key business objectives.
The DRSG, our proprietary sales software tools for service advisors, is proven to help close more sales. It also integrates with ADP's eStore to give advisors an on-hand view of their inventory.
eServices lets us quickly and efficiently embed tire results and prices into third-party applications.
Dealers are generating sales online by incorporating our consumer-facing tire-shopping sites into their existing dealership websites.