Who We Are
We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!
As an Outside Account Manager – Nissan/Infiniti Service Lane, your essential job functions will include the following:
Account Management
- Manage portfolio to meet sales and productivity goals across all products (Maintenance Advantage, Value Advantage and Original Equipment Products).
- Assist dealers in maximizing the financial opportunity of the program through a customized action plan.
- Effectively implement Dealer Tire solutions that match the needs of the dealership and effectively communicate our value.
- Effectively build and nurture relationships with Executive Management to gain commitment to plans in order to meet objectives. and benefits that impact the business
- Develop the business through collaboration with Alliance field contacts and other program resources.
- Develop account strategies to increase revenues and manage the portfolio of dealerships to maximize the growth in all products.
- Develop and maintain consistent monthly contact schedule with dealers.
- Manage all activity tracking and account information in Salesforce.
- Resolve customer service issues related to any account activity.
- Submit timely contact reports, forecasts, itineraries, and expense reports to sales management as required.
Operational Management
- Assess, reinforce and implement Service Lane processes and elements.
- Drive service advisor effectiveness and overall retail strategies through coaching and training to maximize the business opportunity across all products.
- Conduct Service Lane marketing program reviews.
- Analyze & identify training needs of dealership staff.
- Develop and implement strategies and tactics to assist dealerships with their Effective Selling Strategy.
- Conduct market competitive shops and analysis to provide market competitive price information/positioning.
- Work with the Service Manager and Parts Manager to determine product screen and set competitive pricing.
- Perform inventory analysis and collaborate with Service and Parts Managers to determine appropriate product mix and inventory levels across all products to meet business objectives.
- Provide feedback and collaborate with the Service Operations Consultant and other internal resources to drive dealership performance.
- Collaborate with the dealership to optimize merchandising components.
- Maintain knowledge of current industry trends and share best practices across the team and the dealership network to support continuous improvement.
- Utilize internal and external reporting portals to review performance, identify opportunities, and facilitate dealership meetings.
Other Duties as Assigned
Position Requirements
- Bachelor’s degree or equivalent work experience required
- Minimum 3 years of experience in retail automotive operations, or equivalent experience in related environment
- Prior experience selling and project managing a book of business
- Skilled at taking in many inputs, prioritizing, coordinating resources and executing
- Full understanding of all aspects of sales process (inventory, inspect, train, sell/retain) and the ability to negotiate and close deals
- Relatable across the dealership and good communication with management and Dealer Tire internal
- Be located in assigned territory
- Proficiency at intermediate level with all Microsoft Office products required
- Strong and quick assessment skills with ability to critically think in the moment and add value
- Strong customer relationship skills and ability to sell at the top
- Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy
Competencies Required
- Critical Thinking
- Customer Focus
- Trusted Advisor
- Influence
- Results Orientation
- Industry / Product Knowledge
- Operational Excellence
- Diagnostic Skills
- Value Selling
- Portfolio Management
Physical Requirements
- Standing for long periods of time
- Frequent bending, crouching, and twisting
- Extensive driving and traveling to customer accounts (up to 80%)
- Travel by vehicle and/or airplane
- Occasional lifting up to 50 pounds
Drug Policy
- Dealer Tire is a drug-free environment. All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
- There will be random drug testing. Please refer to the employee handbook for further details
Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution).
EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities.
*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.
