Sales

Department

Job Openings

Field Operations

Market Specialist - Cleveland, OH

Sep 05, 2019

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Service Lane Specialist (Massachusetts)

Jan 02, 2020

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Service Lane Specialist (North California)

Dec 30, 2019

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Service Lane Specialist (Southern California)

Jan 22, 2020, Full time

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Outside

Outside Account Manager (Phoenix, AZ)

Jan 20, 2020, Full time

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Outside Account Manager (Raleigh/Durham)

Jan 03, 2020

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Tire Store

Tire Sales Specialist

Jul 19, 2019, Full time

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Tire Sales Specialist

Jan 06, 2020, Full time

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Tire Sales Specialist (Arlington, TX)

Oct 02, 2019

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Tire Sales Specialist (Athens, GA)

Jan 08, 2020

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Tire Sales Specialist (Austin, TX)

Jan 15, 2020

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Tire Sales Specialist (Bayshore, NY)

Jan 24, 2020

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Tire Sales Specialist (Beaverton, OR)

Nov 13, 2019, Full time

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Tire Sales Specialist (Boerne, TX)

Nov 11, 2019

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Tire Sales Specialist (Capitol Heights, MD)

Jan 13, 2020

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Tire Sales Specialist (Chantilly, VA)

Jan 21, 2020

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Tire Sales Specialist (Chantilly, VA)

Jan 10, 2020

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Tire Sales Specialist (Cocoa, FL)

Nov 12, 2019

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Tire Sales Specialist (Conroe, TX)

Nov 07, 2019, Full time

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Tire Sales Specialist (Dallas, TX)

Jan 17, 2020

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Tire Sales Specialist (Davie, FL)

Jan 06, 2020

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Tire Sales Specialist (Denver, CO)

Oct 10, 2019

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Tire Sales Specialist (Elgin, IL)

Dec 17, 2019

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Tire Sales Specialist (Fontana, CA)

Nov 26, 2019

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Tire Sales Specialist (Little Rock, AR)

Jan 16, 2020

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Tire Sales Specialist (Madison, WI)

Dec 02, 2019

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Tire Sales Specialist (Norwood, MA)

Dec 20, 2019

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Tire Sales Specialist (Omaha, NE)

Nov 22, 2019, Full time

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Tire Sales Specialist (Orange County, CA)

Nov 14, 2019

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Tire Sales Specialist (Pensacola, FL)

Jan 15, 2020, Full time

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Tire Sales Specialist (Riverside, CA)

Nov 21, 2019

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Tire Sales Specialist (San Diego, CA)

Nov 21, 2019

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Tire Sales Specialist (Sandy, UT)

Jan 08, 2020

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Tire Sales Specialist (San Jose, CA)

Oct 01, 2019

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Tire Sales Specialist (San Jose, CA)

Dec 03, 2019

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Tire Sales Specialist (Santa Monica, CA)

Oct 02, 2019

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Tire Sales Specialist (Seattle, WA)

Dec 23, 2019, Full time

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Tire Sales Specialist (Torrance, CA)

Jan 10, 2020

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Tire Service Advisor (Westbury, NY)

Dec 30, 2019, Full time

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Toyota/Lexus Maintenance Care Service Advisor

Jan 08, 2020, Full time

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Service Lane Specialist (Massachusetts)

Description

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

As a Service Lane Coach, your essential job functions will include the following:

Operational Management

  • Work with Regional Operations Management and Business Development Manager to effectively implement an effective dealership contact strategy.
  • Collaborate with Account Management on diagnosis, analysis, and action plans to improve dealership performance and sales of service lane products.
  • Work with dealership management to gain support, change behavior and drive results.
  • Quickly build relationships at all levels of the dealership to implement changes.
  • Resolve customer service issues related to all service lane products.
  • Develop and maintain consistent contact schedule with assigned dealers.
  • Manage all activity tracking and account information in Salesforce.
  • Develop and execute follow-up process to support dealership action plans and sustain behavior change. 
  • Communicate analyses and strategic plans based on diagnosis and findings to all affected parties (both internal and external).
  • Participate in OEM regional meetings as needed.
  • Submit timely update reports, itineraries, and expense reports to management as required.

Operational Execution

  • Complete all activities required to effectively analyze and diagnose dealership gaps and drivers.
  • Understand and assess dealership associates knowledge and skills related to in dealership training, program support, product knowledge, and service lane sales.
  • Create and execute customized coaching solutions to improve dealership personnel performance across all areas.
  • Coach and assist dealership staff on tools and resources to effectively sell necessary products and services.
  • Perform complete inventory analysis and recommendation including order frequency, fill rate, space maximization, and phase in/phase out.
  • Work with dealership to establish retail pricing strategies to meet business objectives.
  • Understand Dealer compensation plans and effect on offering and selling service lane products.
  • Assist personnel with tools and capabilities to present service lane products to customers and sell conclusively on the drive - utilizing and explaining program value added items.
  • Assess competitive market and conduct mystery shops to provide an understanding of the competitive landscape – leverage gaps to improve performance. 
  • Demonstrate the value of a successful inspection process (including Op Codes, RO) and assist dealers in achieving success.
  • Ensure the dealer has an effective inspection-based selling process that is focused on all service lane products.
  • Perform the role of service advisor in support of increasing service lane sales - partner with advisors to help develop their sales skills. 
  • Maintain high level of expertise with all service lane products.
  • Deliver approved presentations; coaching, or instruction to dealer staff, as appropriate.
  • Maintain familiarity with current learning and performance improvement industry standards, approaches, and innovations.

Other Duties as Assigned

Position Requirements

  • Bachelor’s degree required, preferably in Business, Sales, Marketing, Management or related field, or equivalent work experience in lieu of degree.
  • Minimum 3 years of experience in dealership or automotive service operations preferred.
  • Project management experience preferred.
  • Excellent communication and facilitation skills, and attention to detail.
  • Ability to work in a faced paced environment.
  • Proficiency at intermediate level with all Microsoft Office products required.
  • Meet the requirements of Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy.

Competencies Required

  • Collaboration
  • Communication
  • Critical Thinking
  • Customer Focus
  • Diagnostic Skills
  • Driving Change
  • Industry/Product Knowledge
  • Initiative
  • Influence
  • Operational Excellence
  • Trusted Advisor
  • Developing Program Champions

Physical Job Requirements

  • Continuous viewing from and inputting data to a computer screen
  • Standing for long periods of time
  • Lifting at least 35 pounds
  • Travel required – approximately 80%

Drug Policy

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.
  • There will be random drug testing.  Please refer to the employee handbook for further details.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement Dealer: Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.

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