Program Management & Marketing


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Creative Services


Jan 23, 2023, Full time

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Program Operations

Senior Marketing Operations Specialist

Jan 23, 2023, Full time

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Sr. Data Scientist, Pricing and Product Strategy (Remote)

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Senior Marketing Operations Specialist

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Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

As Senior Marketing Operations Specialist, your essential job functions will include the following:

Manage projects tied to the development and enhancement of promotion-related tools

  • Work closely with the Promotion Operations team to identify and communicate enhancement opportunities for tools and processes
  • Facilitate requirement definition for enhancements to promotion management tools such as Campaign Manager, Teamwork and Service Perks
  • Evaluate the level of effort needed to maintain new features/functionality; minimize reliance on manual processes
  • Provide feedback to management and key internal stakeholders around concerns related to direction of new enhancements or functionality being discussed

Management of Assigned Specialty Area(s):

  • Support and serve as subject matter expert for loyalty and incentive programs
  • Manage all new program launches through loyalty, promotion, and incentive platforms
  • Guide enhancement ideation and development of loyalty, promotion, and incentive platforms
  • Collaborate with Senior Manager to ensure loyalty, incentive, and promotion platforms are leveraged in alignment with overall company strategy and goals
  • Provide timely customer service in support of the loyalty and incentive programs; follow up to keep customers informed until issue is resolved, or inquiry is answered
  • Update and maintain SOPs for all processes related to loyalty, incentive, and promotion platforms
  • Develop innovative ideas for utilization of the loyalty, incentive, and promotion platforms to drive sales and add value
  • Serve as the primary contact for the loyalty, incentive, and promotion platform vendors
  • Manage day-to-day administration of the loyalty and incentive platforms such as user enrollment, calculator creation, point adjustments, catalog maintenance, custom order support, etc.

General Marketing Support:

  • Review, validate, and process all invoices related to Points Plus, POP, Racking, and general support
  • Manage consumer review syndication processes and procedures for all relevant selling platforms
  • Collaborate with vendors, Accounts Payable, and others to ensure all invoices are efficiently processed to Accounts Payable
  • Manage the Points of Purchase (POP) materials, including inventory management, Account Manager budgets and access to tire manufacturer materials
  • Main contact of vendors used for loyalty, incentive and promotion platforms for day-to-day issues and communication
  • Collaborate with Sales to inform and train on loyalty, incentive and promotion platforms and processes on a regular cadence

Additional Responsibilities:

  • Communicate and work with team and cross-functional departments as needed
  • Manage OEM activities to meet or exceed program goals and objectives
  • Other customer service or program resolution issues handled, as necessary
  • Support implementation of Special Projects or Initiatives as needed

Other Duties as Assigned

Position Requirements

  • Bachelor’s degree required; degrees in Business, Marketing, Management or related field are preferred
  • Minimum of 3 years of experience in product management, project management, program management, product development or marketing operations is required, along with proven history of experience with projects requiring a high attention to detail, organizational skills, multi-tasking, problem solving and independent judgment
  • Familiarity working in a team composed of cross-functional stakeholders is required
  • Strong verbal and written communication skills are critical to success and are required
  • Ability to present thoughts, ideas and concepts clearly in both formal and informal venues is preferred
  • Attention to detail and thinking systematically are critical to success and required
  • Ability to perform and thrive in a fast-paced environment is required
  • Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) products is required
  • Ability to build, maintain and leverage business relationships both internally and externally is required

Physical Job Requirements

  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.
  • Travel as necessary (< 10%).

Competencies Required

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Recognizes Implications
  • Consults Widely
  • Monitors Progress
  • Applies Knowledge
  • Weighs Alternatives

Drug Policy:

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at or via phone at 833-483-8232.

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