Program Management & Marketing


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Program Operations

Program Operations Specialist

Jan 10, 2022, Full time

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Program Operations Specialist

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Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

As Program Operations Specialist, your essential job functions will include the following:

Management of OEM Business Intelligence Information

  • Subject matter expert and main contact to the customer on behalf of Program Management functional area for customer facing Business Intelligence (BI) tool which provides web-based point and click functionality and is utilized by the OEM employees to obtain program data and analytical trends
    • Sole ownership and administration of the BI tool with regards to the customer interface (developing, testing and approving all system enhancements)
    • Collaborate with customers, analyze their needs and manage enhancements to the BI tool
    • Assess future needs and develop long-term solutions, assembling cross-functional teams to prioritize and implement enhancements while maintaining data integrity
    • Develop and implement customer facing reports by gathering requirements, analyzing the information and collaborating with key stakeholders while maintaining a standardized approach to developing enhancements
    • Conduct user training for OEM and internal stakeholders, as well as create and maintain user training guides
    • Assess future needs and work with cross-functional team to prioritize and implement while maintaining data integrity
    • Collaborate with internal stakeholders to troubleshoot and escalate issues as they arise to minimize the impact to the OEMs

Operational Execution of OEM Program(s)

  • Own and execute against all operational responsibilities to fulfill the terms and requirements of each OEM’s tire and/or maintenance product programs
    • Develop standardized tools, methodologies and business processes aimed at operational efficiency
    • Continually evaluate and document practices and procedures within assigned specialty area(s)
    • Utilize evaluation and analysis techniques to examine and implement opportunities to improve processes, promoting effective communication and efficient program execution
    • Drive execution of operational tasks, collaborate with internal and external stakeholders to troubleshoot and escalate issues as they arise
    • Manage change requests to successful resolution and implementation
  • Complete testing of system as needed for enhancements

Management of Projects Related to Assigned Specialty Area(s)

  • Accountable for collaborating with cross-functional areas to implement process improvements and/or drive process efficiency related to assigned specialty area(s)
  • Full project ownership and management of scope, communication and implementation
  • Maintain assigned project deliverables in support of the OEM(s) and enterprise project implementation

Additional Responsibilities

  • Communicate and work with team and cross-functional departments as needed
  • Resolve customer service or program resolution issues as necessary
  • Support implementation of additional projects or initiatives as needed

Other Duties as Assigned

Position Requirements

  • Bachelor’s degree required; degrees in Business, Marketing, Management or a related field are preferred
  • Minimum of 1 year experience in an operational role requiring a high attention to detail, organizational skills, multi-tasking, problem solving and independent judgment
  • Strong verbal and written communication skills are critical to success and are required
  • Attention to detail and thinking systematically are critical to success and required 
  • Ability to perform and thrive in a fast-paced environment is required
  • Ability to build, maintain and leverage business relationships both internally and externally is required
  • Proficiency in  Microsoft Office (Outlook, Excel, Powerpoint, Word) products is required

Physical Job Requirements

  • Continuous viewing from and inputting data to a computer screen
  • Sitting for long periods of time
  • Travel as necessary (< 10%)

Competencies Required

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Recognizes Implications
  • Consults Widely
  • Monitors Progress
  • Applies Knowledge
  • Weighs Alternatives

Drug Policy:

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement Dealer: Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at or via phone at 833-483-8232.

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