Information Technology (IT)

Department

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Infrastructure & Operations

End User Support Specialist

Nov 12, 2019, Full time

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Enterprise Solutions

Senior Business Analyst

Nov 27, 2019, Full time

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Senior Business Analyst

Description

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Title:                            Senior Business Analyst

Reports To:                  Information Solutions Team Lead or Manager, Customer Technologies

Last Revision:              12/10/2010 

As a Senior Business Analyst, your essential job functions will include the following:

Business Process Analysis

  • Responsible for functional business analysis, requirements definition, and validation for one or more large Information Solutions projects.
  • Developing breadth and depth of knowledge, both system and process, in assigned functional area(s), with a holistic view across broad processes and systems.
  • Recommending and developing business process improvements for assigned area.
  • Working with users to identify and recommend desired process modifications and enhancements
  • Documenting and modeling business processes and associated data, including both “as-is” current processes and “to-be” improved processes
  • Keeping customers informed of business analysis work progress.
  • Meeting regularly with customers and IT Management to discuss, prioritize and report on application enhancements
  • Maintaining and enforcing existing technology and documentation strategy

Customer Support Services

  • Responding to incident requests within established Dealer Tire guidelines
  • Engaging users in reporting the issues; timely response back to users; engaging other IT resources as needed, documenting issue resolution; analysis of patterns and trends within the requests; properly coding time spent; closing the user tickets according to the agreed timeframes
  • Working with the System Analyst to implement process and system improvements to reduce/eliminate root causes of incidents

Project Execution

  • Developing project timelines, milestones, and deliverables for assigned projects within defined high level parameters of cost, time, and scope.
  • Applying change management procedures on projects to control scope.
  • Communicating issues and resolution timelines in order to meet project dates, escalating to IT Management when appropriate.
  • Providing overall project status to project stakeholders and IT Management
  • Facilitating documentation and approval of requirements changes of either a business or technical nature, using these change management procedures.
  • Ensuring proper filing of project documentation in accordance with IT governance

Requirements Management

  • Leading associates and management users in review of business requirements.
  • Documenting detailed business requirements in terms of complete work flows, business rules, use cases, data needs, and testing scripts.
  • Working with associates to develop user acceptance test objectives, test plans and test scripts in order to verify and accept that business requirements have been met
  • Obtaining business approval of the documented requirements
  • Reviewing technical analysis documents, test scripts and test results to verify project requirements are understood and addressed completely, correctly and consistently
  • Performing unit tests, system tests and user acceptance tests of Information Solutions system changes as agreed in test plans
  • Participating in quality reviews of other analysts’ work.
  • Planning and estimating business analysis work as described above
  • Meeting project quality, schedule, and cost commitments, under pressure

Other Duties as Assigned

Position Qualifications

  • Bachelor’s degree with Masters Degree preferred, or equivalent work experience.
  • Minimum 5-8 years enterprise-level (ERP) IT business analysis experience
  • Minimum 3-5 years Project Management experience
  • Strong communication skills to multiple levels of the organization
  • Microsoft Excel, Word, Project, Visio
  • Facilitation and negotiation skills

Competencies Required

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Learn Quickly
  • Recognize Implications
  • Apply Knowledge

Physical Demands

  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.
  • Travel as necessary (<10%).

Drug Policy

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement Dealer: Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.

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