Information Technology (IT)

Department

Job Openings

Infrastructure & Operations

Associate Systems Administrator

Mar 05, 2020, Full time

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Desktop Support Specialist

Mar 11, 2020, Full time

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Senior Systems Administrator

Mar 05, 2020, Full time

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Enterprise Solutions

Senior JD Edwards Business Analyst

Jan 10, 2020, Full time

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Customer Solutions

Web Software Engineer

Mar 16, 2020, Full time

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Desktop Support Specialist

Description

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Title:                            Desktop Support Specialist

Reports To:                  Team Lead, Desktop Services

FLSA Status:                Non-Exempt

Date Created:               03/10/2020

As a Desktop Support Specialist, your essential job functions will include the following:

  • Diagnose and resolve technical hardware and software issues including password resets, user setup and changes, and coordination with outside support vendors for equipment repairs.
  • Rebuild PCs when returned due to problems or recovery from previous user for redeployment. 
  • Complete, record and maintain accurate asset tracking information for all Laptop, Desktop PC’s, printers and other peripheral equipment deployed.
  • Perform the necessary steps to troubleshoot and resolve any problems with PC and PC related hardware, software and printing equipment.
  • Stay current with system information, changes and updates.
  • Setup and configure technology equipment to standard images including desktop/laptop, printers, phones, etc. and validate user usability.
  • Maintain and update knowledge management database with issues resolution information.
  • Support of established company metrics for uptime and problem response and resolution.

Other Duties as Assigned

Position Requirements

  • Associate’s degree in Computer Science or equivalent years of experience in a similar capacity.
  • Two to three (2-3) years of experience in hands-on support of PC applications and help desk support.
  • Must have an excellent customer service/orientation attitude and PC skills necessary to support a fast-paced user environment.
  • Working Knowledge of Microsoft Powershell
  • Familiarity with SCCM.
  • One of CompTIA A+ or Microsoft Certified Desktop Support Technician (MCDST) preferred.
  • Hardware System experience: Intel Compatible PC’s and peripherals, Dell desktop/laptops, Print Servers, Printers, Apple computers.
  • Network Topologies Supported: Ethernet, Frame Relay, ADSL, Active Directory.
  • Operating Systems Support: Windows Operating Systems, Macintosh.
  • Vendor Software: Antivirus, Microsoft Office365, etc.
  • Strong oral and written communication skills.

Competencies Required

  • Results Orientation
  • Customer Focus
  • Agility
  • Initiative
  • Influence
  • Learn Quickly
  • Recognize Implications
  • Apply Knowledge

Physical Job Requirements

  • Working in front of a computer screen for long periods of time
  • Sitting for long periods of time.
  • Ability to work varying shifts as necessary to support business needs.
  • Lifting and moving computer devices up to 50 pounds.
  • Travel as necessary, up to 10%.

Drug Policy

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement Dealer: Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.

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