Finance & Strategy

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Job Openings

Finance

Accountant (Cleveland, OH)

Feb 18, 2020

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Accounts Receivable Specialist

Jan 27, 2020, Full time

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Director, Tax

Oct 11, 2019, Full time

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Warranty Specialist (Cleveland, OH)

Feb 07, 2020, Full time

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Warranty Specialist (Cleveland, OH)

Description

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

DEALER TIRE

POSITION DESCRIPTION

Title:                            Warranty Specialist

Reports To:                  Team Lead, Warranty Administration

FLSA Status:                Non-Exempt

                                   

Last Revision:              02/01/2020

As a Warranty Specialist, your essential job functions will include the following:

Data Collection and Processing

  • Enter credits to dealer accounts, printing and matching the invoices.
  • Track credit and denial information for both on/off program customers.
  • Reconcile outstanding claims daily and research differences.
  • Assist with the reconciliation of tire manufacturer credits to the correct G/L accounts.

Customer Service Inquiries

  • Assist Warranty Administration Team Lead in responding to customers with information regarding claim status, including payment or denial information.
  • Assist customers with accurate and timely information to process a claim.
  • Provide accurate and timely responses to Dealer Tire Warranty Distribution Center inquiries.
  • Provide accurate and timely responses to Dealer Tire Carline inquiries.

Supplier Relationships

  • Weekly communication with assigned tire manufacturers to build/sustain strong supplier relations.
  • Utilize Analytics BI reporting to provide simple data/reports to tire manufacturers.

New Business

  • Assist Warranty Administration Team Lead with the implementation of new OEM warranty programs.
  • Assist Warranty Administration Team Lead with the implementation of new supplier warranty programs.
  • Assist in communicating changes to warranty processes to the Dealer Tire Warranty Distribution Center network.

Reporting Requirements

  • Prepare and distribute weekly and monthly reporting to alliance partners or other business groups within Dealer Tire.
  • Run maintenance reports on a regular basis involving data updates and extractions.
  • Translate EDI information received from tire manufacturers into reports used for credit payment processing.
  • Process warranty credits for transmission via EDI with alliance partners.
  • Prepare and process stale warranty claim submissions reporting.

Administrative Duties

  • Monitor performance and service levels with tire manufacturers.
  • Serve as backup to Warranty Administration Team Lead, as needed.

Other Duties as Assigned

Position Requirements

  • High school diploma or GED required, Bachelors degree in Accounting or related field preferred.
  • 2 years+ experience with Excel, Analytic BI reporting, JDE or other databases.
  • Strong communication skills.
  • Strong focus on customer service.
  • Proven ability to work as part of a team.
  • Excellent time management skills.
  • Organization and multi-tasking abilities.
  • Ability to achieve goals independently.

Physical Job Requirements

  • Continuous viewing from and inputting data to a computer screen.
  • Sitting for long periods of time.
  • Ability to stand for long periods of time to complete filing, as required.
  • Travel as necessary, >10%.

Competencies Required

  • Results Orientation
  • Agility
  • Initiative
  • Influence
  • Customer Focus
  • Grow Continuously
  • Learn Quickly
  • Apply Knowledge
  • Work Efficiently

Drug Policy

  • Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. We offer a competitive salary + bonus, and a comprehensive benefit package including: paid time off, medical, dental, vision, and 401k matching (50% on the dollar up to 7% of employee contribution). 

EOE Statement Dealer: Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at ADAAAccommodation@dealertire.com or via phone at 833-483-8232.

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